Last Updated: 2/13/2026
1. Introduction
This Privacy Policy explains how River Creek Lofts (“we,” “us,” or “our”) collects, uses, shares, and protects information obtained through our website and digital services. We are committed to respecting your privacy and maintaining transparency in how your information is handled.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
2. Information We Collect
A. Information You Provide to Us
We collect personal information when you:
· Submit a contact or inquiry form
· Join our interest list or request updates
· Schedule a tour
· Begin or submit a rental application
· Communicate with our team via email, phone, or SMS
This may include:
· Name
· Email address
· Phone number
· Move-in timeline
· Apartment preferences
· Application-related information (processed securely through our property management software)
B. Information Collected Automatically
We do not collect IP addresses or any personally identifiable technical data.
Our website collects general, non-identifiable usage information, such as:
· Browser type
· Device type
· Pages visited
· Time spent on the site
This information helps us understand website performance and improve user experience.
C. Cookies & Tracking Technologies
We may use cookies or similar technologies to:
· Improve website functionality
· Analyze visitor behavior
· Support marketing and advertising efforts
You can disable cookies through your browser settings.
3. How We Use Your Information
We use collected information to:
· Respond to inquiries and schedule tours
· Provide updates on availability, pricing, and community news
· Process rental applications
· Improve website functionality and user experience
· Conduct marketing and advertising campaigns
· Comply with legal and regulatory requirements
4. How We Share Information
We may share your information with:
· Property management software providers (e.g., Rent Manager)
· Third-party marketing platforms (email, SMS, analytics)
· Background check and screening providers (during the application process)
· Service providers supporting website hosting, maintenance, or security
We do not sell personal information.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. While no system is completely secure, we take appropriate measures to reduce risk and safeguard your data.
6. Data Retention and Security
We retain personal information for the duration of your relationship with us and where we have a legitimate business need (e.g., to comply with legal, tax, or accounting requirements, enforce agreements, or meet regulatory obligations). Retention periods may be extended due to litigation, investigations, or legal proceedings, or if required by law.
We use commercially reasonable organizational, technical, and administrative measures to protect personal information. However, no data transmission or storage system is 100% secure. If you believe your interaction with us is no longer secure, please notify us immediately using the contact information below.
When collecting payment card information, we comply with all applicable Payment Card Industry Data Security Standards (PCI-DSS).
7. Your Rights & Choices
You may:
· Request access to your personal information
· Request corrections or updates
· Opt out of marketing communications
· Request deletion of your information (subject to legal requirements)
To submit a request, contact us at: management@rivercreeklofts.com
8. Third-Party Links
Our website may include links to third-party websites or application portals. We are not responsible for the privacy practices or content of those sites.
9. Children’s Privacy
Our website is not intended for individuals under 18 years of age. We do not knowingly collect information from minors.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last Updated” date.
11. Contact Us
For questions about this Privacy Policy, please contact:
River Creek Lofts 4405 River Creek Drive Lebanon, OH 45036
management@rivercreeklofts.com
513-204-6999
